A home from home
 

 

Abbeylands Nursing Home and Alzheimer Unit

 

Statement of Purpose

 Address:  Carhoo, Kildorrery, Co. Cork, Ireland

Tel. no.     00353-22-25090

Fax. No.   00353-22-25091

Email:       info@abbeylandsnursinghome.com

Website:   www.abbeylandsnursinghome.com

August 2010

 

 

Contents

Description                                                                                      Page

 

Aims and Objectives                                                                      3

 

Philosophy of Care                                                                        4-7

 

Home Organisational Structure                                                      8

 

Staff Training                                                                                  9

 

Accommodation                                                                              9-10

 

Admission                                                                                       10-11

 

Privacy and Dignity                                                                         11

 

Smoking and Alcohol                                                                      11

 

Fire Safety                                                                                      11

 

Religion (Worship/Attendance at Religious Services)                    12

 

Contact with Family and Friends                                                    12

 

Residents Plan Review                                                               12-13

 

Complaints                                                                                      13

 

Therapeutic Activities                                                                      13-14

 

Monitoring and Quality                                                                    14

 

Practices of the Home                                                                     14-15

 

Procedures & Record keeping                                                        15

 

Monitoring of Standards/Quality Assurance                                    15-16

 

Resident’s Rights                                                                        16-17

 

How to look at your Contract                                                           17-19

 

This document has been written in accordance with the Health Act 2007 (Care and Welfare of Residents in Designated Centres for Older People) Regulations 2009. The document will be reviewed every year unless circumstances dictate that it should be reviewed earlier.


 

Aims and Objectives

 

With many year’s experience, the management of Abbeylands Nursing Home and Alzheimer Unit offer a highly professional care service for the elderly, with a personal touch. We are pleased to accept Residents for long term, short term, for convalescence and holiday stays.

 

When people have worked hard throughout their life and have been committed to helping others, we think they deserve extra cherishing. They need a Home where individuality is emphasised, with staff who have time to give attention to small detail, and where they have the choice of enjoying the company of like-minded fellow Residents.

 

Our main aim at Abbeylands Nursing Home and Alzheimer Unit is to provide the highest quality of Care Home with a happy and homely atmosphere, in which each Resident feels at home, cared for and contented.

 

PRIVACY:                                         A Resident’s room is their own personal place and personal privacy is respected at all times.

 

DIGNITY:                                  The Resident can expect to be treated with respect at all times.

 

INDEPENDENCE:                     We encourage Residents to be as independent as they wish, and to keep up the outside activities they may have and generally to lead a happy and contented life in a way that suits their individual needs.

 

CHOICE:                                  We will keep the Residents informed generally of any important matters or developments and welcome any suggestions from the Residents, their families and staff.

 

RIGHTS:                                   We endeavor to maintain the rights of Residents and all entitlements associated with citizenship.

 

FULFILMENT:                           We will encourage each Resident to continue with hobbies both inside and outside the home, whilst providing a secure, clean and well-maintained environment, with privacy and hospitality to make visitors and friends feel welcome.


 

                             Philosophy of Care

 

Abbeylands Nursing Home and Alzheimer Unit aims to provide its Residents with a secure, relaxed, and homely environment in which their care, well being and comfort are of prime importance. Carers will strive to preserve and maintain the dignity, individuality and privacy of all Residents within a warm and caring atmosphere, and in so doing will be sensitive to the Resident’s ever-changing needs. Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and Residents are encouraged to participate in the development of their individualised care plans in which the involvement of family and friends may be appropriate and is greatly valued.

 

This will be achieved through programmes of activities designed to encourage mental alertness, self -esteem, and social interaction with other Residents and with recognition of the following core values of care, which are fundamental to the philosophy of our home:

 

CORE VALUES OF CARE

PRIVACY

DIGNITY

RIGHTS

INDEPENDENCE

CHOICE

FULFILMENT

 

 

All Care Staff within the Home will be appropriately qualified to deliver the highest standards of care. A continuous staff-training programme is implemented to ensure that these high standards are maintained in line with the latest developments in care practices as may be laid down in appropriate legislation, regulations and the HIQA standards.

 

BELONGINGS:                Residents are actively encouraged to bring in personal items of their own, such as a favourite chair, pictures and photographs etc, and to make their room as homely as possible. A copy of an inventory kept by each party will be necessary.

 

If the resident leaves the Home or dies leaving the effects in the Home, the Management shall make reasonable effort to contact the Resident’s next of kin or solicitor for instruction. In the absence of instruction or if no provision has been made within 14 days, the Home’s Management shall be entitled to treat the effects as abandoned. Any money received from the sale of such effects shall be used for Residents’ outings or donated to charity.

 

In a case where a Resident wishes furniture to be brought into the Home this must be specifically agreed. The cost of transporting such furniture in or out of the Home is the Resident’s responsibility

 

The Management reserves the right to charge a Resident for the replacement cost of any furniture, furnishings, defects or equipment which has been damaged by default, or willful act of the Resident. This shall not apply to fair wear and tear.

 

BEDDING:                       Although bedding is provided, Residents may use their own.

 

TELEPHONE:                  There are telephone facilities throughout the home where free local calls can be made. International calls can be made by arrangement. Residents can install their own telephone should they wish to do so. The use of personal mobile phones by residents is also welcomed. We also provide Internet access and where required can accommodate skype type video communications with relatives around the world should residents require this service free of charge.

 

 

ELECTRICAL:                 All electrical appliances need to be approved by the Home before use for safety reasons. Any appliances need to be agreed as to their suitability for use in the Home. Such an appliance shall be given a safety examination by a qualified electrician and may have to be paid for by the Resident.

 

HOSPITAL:                  Should the Resident require a hospital stay their room would be kept available until assessment of the situation, and then the individual position would be reviewed in consultation with the Resident or family as appropriate.

 

PETS:                             Some pets may be acceptable after prior consultation with Management. Visitors will be allowed to bring pets into the Home after prior consultation with the Manager.

 

SMOKING:                                For safety reasons, please be aware that smoking is not permitted in bedrooms either by Residents, visitors or staff. Smoking is permitted as arranged with Manager to suit the individual.

 

DOMESTIC:                              If a Resident wishes to help in any way, for example make their own bed or help in the dining room they are very welcome to do so.

 

HYGIENE:                       Residents may bath or shower as often as they wish. All Residents have a bath at least once a week, unless for medical reasons they are unable to do so.

 

We also carry out all personal laundry washing, which is usually returned the next day. We recommend that all clothing be labeled as soon as it comes into the Home. However, if a Resident wishes to make other arrangements for their laundry, they may do so. Please discuss with the Manager any clothing that may require specialist cleaning.

 

INTERESTS:                    We hope Residents will keep up all interests they may have, and also join in the many activities of the home.

 

GOING TO BED:              Residents may go to bed whenever they wish.

 

MEDICATION:                 We take great care of all medication and distribute this daily whilst keeping precise records.

 

GP:                                 A Resident may keep their own GP if they are local, or we can arrange one for you from the local surgery with which we have a service contract. If a Resident wishes to visit a GP or have an appointment at hospital, a member of staff will accompany them if required.

 

MEAL TIMES:                  Whilst these are flexible, in the main they are as follows:

Breakfast                         8.00 – 9.30 am

Lunch                             12.30 – 1.30 pm

Tea                                 4 .30 – 5.30 pm

 

 

We use a four-week rotating menu, which is reviewed regularly. We cater for varied and special diets. Also meals can be put by for Residents who are out or who may be late back.

 

GOING OUT:                    As in one’s own home, a Resident is welcome to come and go as they please, although a member of staff should be informed of their plans.

 

VISITORS:                      Visitors are always welcome at any reasonable time, preferably between the hours of 10am and 6pm. If any family member wishes to help tend their relatives outside these hours they are most welcome to do so.

 

VALUABLES:                  We discourage all Residents to keep any valuables in the Home. However, important valuables and money should be made known to the Manager as they can be kept locked in the safe. The Home will not be responsible for any valuables kept in the Residents bedroom. Pocket money may be kept in the Home for general use; however we do ask that this amount does not exceed €100. It is suggested that specialised hearing aids are insured by the family as they could become damaged.

Home Organisational Structure

 

Board of Directors/Proprietors

John Moloney, Kevin Regan, Leonard Moran, James Rochford

 

Director of Care/Nursing                                General Manager   

Joys George                                                                          Seamus Lynam                       

 

Clinical Nurse Manager

Elizabeth Thomas

 

Staff nurses

   Regi Kurian   Reetha  Justin  Leovenchy Zayco   Brenda Hennessy

 

Exercise Coordinator          Health Care Assistants       Activity Coordinator

 Orlaith Murphy                                         Martina McCarthy                       Orlaith Murphy

                                                                Mario Murphy

                                                               Helen Dennehy

                                                               Margaret Tobin

                                                               Maura O’Brien

Monica O’Donovan

Marie Reenie Butler

Elaine Carroll

Antony Chalil Paulose

John Fitzgerald

Karen Griffin

Elaina Murphy

               Mary Sheehy(Safety Rep)

Declan O’Regan

Anne Sheil

Denise O’Regan

Kelly Wilson

Agnes Kelleher

Claire Piggott

Margaret Ryan

Michael McKeown

Michelle O Regan

Denise McCarthy

 

 

Chefs                                         Laundry                              Domestics

      Siobhan Herlihy                                   Margaret Fitzgerald                           Mary Butler

         Annie Tobin                                                                                             Helen O’Sullivan

Rony Dagpin

Jenevie Dagpin

Noreen Irwin

 

Kitchen Porter                              Maintenance          Marketing/Environmental

Daniel Stryjak                                         Seamus O’Neil                Marguerite O’Regan

Vicki Slattery


 

Details of Staff Numbers and Staff Training

 

The Home employs one Manager, one Senior Staff Nurse, and 5 Registered Nurses, 1-exercise coordinator who liaises with our private physiotherapist and 23 health care assistants. The Homes staffs are selected for their qualities of reliability, integrity, skill, friendliness and professionalism. They are carefully screened and references are always checked thoroughly. During induction all staff are trained in-house by experienced qualified senior staff in the following critical subjects:

 

Abbeylands Nursing Home Ethos

Care code of conduct

Confidentiality

The rights of Resident’s

Manual Handling

Fire Safety

Diet & Nutrition

First Aid

Health and Safety

Food Hygiene and Safety

Personal Care Tasks

Care Assistants Responsibilities

 

All new staff will complete an induction that follows the HIQA standard and guidelines. The Home insists that all Care Assistants hold a minimum of FETAC level 2 in Care. Most of our staff however hold a FETAC level 5 qualification.  All new members of staff must train to achieve this important qualification.

 

The Home also sends all staff on external training courses for such topics as Food Hygiene, Manual Handling, Care of the Elderly, First Aid, Drugs Practice and all appropriate training deemed by Management to advance the level of care to the residents and enhance the personal qualifications and education of our staff. We at Abbeylands will continue to update all our Staff in the knowledge and skills required to enhance the provision of care of all our Residents. All staff will be assessed and appraised on an annual basis. Senior members of staff will be continuously monitoring all other staff on a day-to-day basis.

 

Staff will adhere to their professional code of conduct and that of the Home. Any complaints about staff will be investigated immediately through our complaints procedure.

 

Accommodation

 

Abbeylands Nursing Home and Alzheimer Unit has been offering a high standard of care for the elderly since 2005. It is a secure, happy and relaxed home situated in a pleasant residential area of County Cork.

 

Abbeylands Nursing Home and Alzheimer Unit is situated within easy reach of Kildorrery and is close to many local amenities.

 

Abbeylands Nursing Home and Alzheimer Unit has 14 single bedrooms, 18 double beds, all these being en-suite. All rooms are nicely decorated and fully furnished, however we do encourage residents to bring in smaller articles of their furniture, pictures and ornaments to personalise their rooms. Each room has a satellite television, washbasin, a call system and radiators with their own thermostat controls. The Communal areas include several lounges for when you fancy a bit of company, quiet rooms where you can have privacy with friends and family, dining room and library, which is fully stocked where residents can choose a book, or read their newspapers.

Dementia and dementia-related conditions such as Alzheimer’s disease are an increasing problem for older people and can bring additional pressure to families and carers. People suffering from dementia are cared for through close assessment of their needs and with guidance from each residents Doctor or Consultant. The care provided in these circumstances is focused on improving the quality of life of the people affected.

 

The Alzheimer unit is located in a separate wing of the nursing home. This wing is secure and safe for the residents to freely enjoy the facilities within the designated wing in a layout specifically tailored to meet the needs of Residents with this condition.

 

Our centre is set in six acres of landscaped gardens with internal garden courtyards and patios. There is ample visitor parking to the front of the home for family and friends.

 

At Abbeylands Nursing Home and Alzheimer Unit we consider it important to maintain a high standard of cleanliness and hygiene, staff are fully trained in hygiene control, resident’s rooms and the communal areas are cleaned daily. Maintenance is carried out regularly to keep the Home in good decorative order; this is to ensure that we provide a safe, hygienic and pleasant environment for residents, staff and visitors.

 

Admission

 

Resident’s interested in coming to Abbeylands Nursing Home are encouraged to visit the Home to sample the atmosphere and level of service. Often day-care is arranged on a regular basis while waiting for a vacancy. This gives the client time to get to know the staff and adjust to new people and surroundings. A month’s trial period is always given before taking permanent residency.

 

The Home is registered to accommodate 13 Alzheimer residents.

 

Often a relative, friend or social worker will contact Abbeylands Nursing Home and Alzheimer Unit and will arrange to view the Home. Any questions or individual concerns regarding the Residents stay, such as medical needs/requirements are discussed with the Director of Nursing at the time of the initial assessment. We generally like to carry out a full assessment of the potential Resident to ensure their needs can be met by the Home, as soon as a room becomes available a date will be arranged for the Resident to move in.

 

There will be an initial period of one month for all parties to ensure the Resident is happy and becomes settled. If a Resident is not happy at this point, they can of course leave without notice. After a month, a month’s notice is required to be given either by the Resident or the Matron on behalf of the Home, if the arrangement is not suitable for the Residents needs.

 

Privacy and Dignity

 

The staff are trained to strive to preserve and maintain the dignity, individuality and privacy of all Residents within a warm and caring atmosphere, and in so doing will be sensitive to the Residents ever changing needs.

 

Smoking and Alcohol

 

The Home has a designated smoking area. With regard to alcohol, Residents will

normally make their own arrangements, but with smoking this sometimes requires some level of supervision, which we are happy to provide for all our residents where this is required.

 

Fire Safety

 

The Home has a modern Fire Alarm System fitted, with “Fire Exit Notices” and “Fire Emergency Instruction Notices” displayed at strategic points throughout the Home, as advised by the local Fire Department. Our home complies fully with all current statutory requirements in this regard.

 

Staff are instructed during Induction training with regard to the Fire Prevention and Fire Drill Policy which includes use of the Homes fire appliances, evacuation, muster points and raising the alarm. Residents will be informed of the emergency procedure during admission.

 

A fire exercise is carried out weekly on each shift, this ensures all staff and Residents have a comprehensive understanding of their responsibilities.

 

All fire systems and alarms are tested weekly by the staff of the Home and annually by the local authority fire department. Abbeylands has contracted a specialist provider to maintain and service all fire safety equipment. Records are kept of all such testing as part of the Proprietor/Managers responsibilities.

 

All fire fighting equipment will be checked annually by a qualified fire extinguisher

Maintenance engineer.

 

All our furniture, fixtures and fittings are made of fire-resistant of fire-retardant fabrics and materials.

 

Both a qualified instructor and internal instructors throughout the year at 3 monthly intervals carry out fire training sessions.


 

Religion (Worship/Attendance at Religious Services)

 

Residents may attend religious services either within or outside the Home, as they so desire. If services are outside the Home, the Resident should, if necessary and where possible, arrange for transport and accompaniment with friends or relatives. In the event of this not being possible, care staff may accompany Residents on specific occasions if staffing levels permit.

 

Residents have the right to meet clergy of their chosen denomination at any time. If required, a private room will be made available for such meetings.

 

Contact With Family and Friends

 

Resident’s family, relatives and friends are encouraged to visit the Resident regularly and maintain contact by letter or telephone when visiting is not possible. In these cases, staff will offer to assist the Resident to respond where help may be needed.

 

Visitors will be welcomed at all reasonable times, and are asked to let the person in charge know of their arrival and departure from the home. For Security and Fire Safety reasons, visitors must sign the visitor’s book on each occasion.

 

The Resident has the right to refuse to see any visitor, and this right will be respected and up-held by the person in charge who will, if necessary, inform the visitors of the Residents wishes.

 

Residents Plan Review

 

Once developed the Residents care plan will be reviewed monthly and updated to reflect any changing needs and ensure that the objectives for health, personal and social care are actioned. Any plan that is developed includes the involvement of the Resident.

 

Family and relatives will be encouraged to participate in the Resident’s daily routine as far as is practicable, and are invited to 6 monthly formal reviews, or as required. Residents and their Relatives are always welcome to chat with a member of the care staff if they have any concerns.

 

The Residents plan is reviewed at three levels:

Daily on a shift-to-shift basis. At staff shift changeover the Resident’s daily care notes are handed by the out-going shift to staff on the in-coming shift and the Resident’s responses and activity patterns discussed as needed. Changes to the Residents plan may be proposed at this point.

 

At the end of the four week settling-in period.

 

Thereafter a formal review is held with care staff on a monthly basis.

 

All amendments to the care plan will require the authorisation of the Director of Nursing. Certain amendments may require the authorisation of the Resident’s GP. All amendments to the Residents plan are recorded in full.

 

Complaints

 

The Home operates a pro-active comments and complaints process in the hope of continually improving service.

 

If as a Resident, relative or visitor, you feel that there is cause for complaint, you should first discuss the matter with the person in charge, normally the Director of Nursing or the Appointed Nurse in Charge. If the matter is in your opinion a   serious one, or if you remain dissatisfied, you can follow our complaints procedure a copy of which is kept in each room.

 

If after this investigation, you are still not satisfied, or if you feel that the complaint is of a serious nature and you wish to speak to a registration officer first, then you should contact the Health Information and Quality Authority head office in Cork.

 

Should any matter arise that does not satisfy the Resident, then the Resident, a relative or social worker may contact a member of the Health Information and Quality Authority Social Service Inspectorate. The head office of the HIQA is Unit 1301, City Gate, Mahon, Cork City.

 

Therapeutic Activities

 

The Home policy on “Therapeutic Activities” takes into account the Resident’s interests, skills, experiences, personalities and medical condition. The Home offers a wide range of activities designed to encourage the Resident to keep mentally and physically agile. We have a dedicated Activities coordinator who is specifically tasked with ensuring all hobbies and interests of all residents are catered for where possible.

 

Resident’s can play the following games

                       Cards.

                       Scrabble.

                       Bingo.

                       Or any other favourite board games.

 

Activities with the staff

Chatting to Individual Residents.

Going for walks.

Manicures/nail cares

Playing games.

Armchair exercises.

Reading letters/magazines/newspapers.

Helping to choose Library books.

Music and sing alongs.

Maintain life long hobbies, crossword puzzles etc

Cinema night

Baking

Hairdressing

Physiotherapy

Arts and crafts

Paintings

 

Outings

All outings are geared to Resident’s needs and capabilities and due to this a limited number of Resident’s can go on any one outing.

Examples of outings are listed below:

Visits to local Pub/hotels.

Visit to a garden Centre.

Visit to a pantomime or play.

 Bus journeys around the local countryside.

 Bus journeys to local beauty spots.

Weekly visits to the local community center.

 

Monitoring and Quality

 

Within the Home, there are various systems, which ensure that close monitoring is maintained on all of the Home’s services and procedures. Attention to the smallest detail is pivotal to everything that we do.

 

An important part of our quality programme is to involve the Residents and their relatives. We regularly ask for comments on the Home, the staff and the services we provide. We also circulate a Residents questionnaire quarterly, which assists in assuring that we continue to provide a quality service.

 

We offer a relative and resident support meeting every 3 months to discuss any relevant issues and often the Manager leads this.

 

Practices of the Home

 

To hold a current registration certificate and adhere to its code of practice.

 

To ensure bedrooms are treated as each individual's home. Knocking on doors before entering will be respected at all times.

 

To ensure Residents are addressed by staff in the way the Resident chooses.

 

That Residents independence is promoted and avoiding set rules where possible:

 

That Residents are encouraged to be as independent as possible, and to make their own decisions about themselves and their home.

 

That Residents are actively encouraged to participate in their care, and the planning of their care.

 

That Residents may smoke in appropriate designated areas.

 

That Residents may choose where they take meals, either in private or in the dining areas.

 

That Residents may have meals for a relative or friend.

 

That all care and personal needs are assessed monitored and evaluated, including the Resident, and/or their advocate or relatives, as the Resident chooses.

 

Procedure and Record Keeping

 

All procedures will be carried out, ensuring the Residents' privacy and dignity are respected.

 

All nursing procedures will be carried out in accordance with the National Quality Standards for Residential Care Settings for Older People in Ireland.

 

Residents may refuse any procedure or nursing intervention if they choose.

 

Residents have the right to any information they seek regarding: -

Complaints procedure

 

Access to notes/documents

 

All documentation will be confidential

 

Residents may choose their own General Practitioner.

 

Any procedure that restricts personal choice or infringes Residents' rights will be recorded and reviewed.

 

Monitoring of Standards/Quality Assurance

 

Abbeylands Nursing Home and Alzheimer Unit seek to maintain high standards of care by: -

Continually talking to Residents, staff, advocates and relatives

 

Identifying Residents needs and care to be provided.

 

Setting clear and explicit standards of care to be used as the criteria from which professional judgments can be made.

 

To provide competent staff who are continually updated with training in the care of the elderly.

 

Ensuring staff practices are in accordance with their code of professional conduct and to discuss practices at staff appraisals.

 

To continuously discuss Residents' rights, privacy, dignity, choice, independence and fulfillment at staff meetings.

 

Diligently observe the general day-to-day care provided.

 

Liaise with all other services to ensure all requirements are being met.

 

Provide meetings of staff, Residents, relative’s etc. to discuss standards of care and highlighting any areas of concern.

 

Providing at random, questionnaires for staff, visitors, relatives and Residents to complete

.

Resident’s Rights

 

1.                Residents have the right to as much personal and physical independence as possible. This includes personal choice and responsibility for their own actions. Residents will not be compelled to undertake anything against their will.

2.             Residents have the right to have their cultural, religious, political, sexual and emotional needs respected; permitting and facilitating chosen personal relationships, sexual or otherwise including marriage between Residents and between Residents acquaintances.

3.             Residents have the right to freedom of conscience and to participate in chosen activities, religious or otherwise.

4.             Residents have the right to be consulted about decisions affecting their daily lives, including participation in the planning and evaluation of care and treatment.

5.             Residents have the right to have their personal dignity respected by others in every way possible, without discriminating on any grounds, whether gender, age, race, creed, language, religion or other status or political or other opinion.

6.             Residents have the right to privacy for themselves, their belongings and their affairs, including the right to receive visitors in private and confidentiality of personal affairs and personal space will be respected.

7.              Residents have the right to have the same services and facilities in the surrounding community as any other citizen. This may include registration with Medical Practitioners and a Dentist of their own choice, permitting and facilitating opportunities for social and other gatherings for whatever purpose inside and out of the home, placing no restriction.

8.             Residents have the right to choose whether or not to mix with other people in the community either by going out or inviting people into the home.

9.             Residents have the right to be addressed by staff in the way they chose.

10.            Residents have the right to freedom of expression, the right to complain, to hold opinions and to receive and impart information and ideas, particularly regarding personal care and treatment.

11.         Residents have the right to any information and are encouraged to exercise such right.

12.           Residents have the right to have access to their nursing records.

13.         Where it is deemed necessary, the interference or restriction of an individual's right for the protection of that person, or the rights or freedoms of others or for any other reason, such actions are recorded, explained to the individual and other interested parties and shall be reviewed regularly according to proper procedure.

14.         Residents have the right to form their own representative group, to liaise with staff and give their opinions on how to help improve services to them.

 

How to look at your Contract

 

A contract is a legally binding agreement so look at it very carefully before you sign it. Please make sure that all areas of the Contract are clear to you before signing.

 

Fees are normally received and adjusted annually. If you have concerns about your fees, you may wish to talk in confidence to the Accounts Manager.

 

If, at any time, you wish to move to another bedroom in the home, you should ask the Director of Nursing or Nurse Manager if a move is possible. The reasons for the move should be recorded and you should indicate you are happy with the move by signing the amendment to your care plan.

 

As a Resident you should be satisfied that your care needs are being met and you are receiving the amount and quality of help required. The Manager of the Home should be satisfied that they are able to provide the level of care required and that you will benefit from this care. It may take time to properly assess these care needs and to allow understanding to develop between each other.

 

SERVICES PROVIDED AND INCLUDED IN FEES

 

This contractual agreement is for Care. This means the day-to-day care of the Resident that is required in respect of their individual and personal needs. It includes:

• The provision of accommodation, decoration, furnishings, carpets, etc. Plus the use of our lounge and dining room facilities suitably furnished and decorated.

• Meals are included and consist of breakfast, lunch and tea. Mid-morning, afternoon and evening hot drinks with biscuits. Suitable refreshments when required at other times of the day.

•  Domestic services such as laundering of personal clothing (not including dry-cleaning), bed linen and blankets and towels.

• The provision of heating, lighting and electrical supply.

• The cleaning of bedrooms, public rooms, corridors and all areas of the home daily is provided.

• The provision of towels, face cloths, soap, toilet rolls is included.

• Fair ‘wear and tear’ on furnishings and equipment including soft furnishing is included in the fee.

• The provision of personal care during the day and night is included. The amount and type of care will vary and depends on your needs.

• When required, assistance with oral care, bathing, washing and dressing will be given. Assistance with mobility, help with toileting, provision of a commode when necessary.

• We will also provide opportunities for exercise and physical activities. We will assess the needs in relation to nutrition and monitor weight gain or loss.

• The health of each Resident will be assessed on a daily basis and the Resident’s General Practitioner will be called in as and whenever necessary.

• Medication and drugs will be safely stored and issued to the Resident in accordance with the doctor’s instructions and recorded as necessary. Records are kept on all medication used.

 

ADDITIONAL SERVICES NOT INCLUDED IN FEES

 

A Resident may require services that are not detailed above and we facilitate access to these as required for an additional charge. Examples of such services are: hairdressing or haircutting, private chiropody or dentistry, private hearing or sight tests, newspapers and magazines, personal; telephone calls, incontinence pads, personal toiletries, clothing etc.

 

CARE DURING ILLNESS

 

Where an illness does not require hospital admission, care will continue to be provided within the Home. Co-ordination between the Home management and staff, the General Practitioner, the Community Nurse and other community service facilities shall be maintained for the benefit of the Resident during the period of illness.